Delivery & Returns

We offer free delivery to mainland England, Wales, and Lower Scotland addresses. Deliveries to the Highlands of Scotland will cost £85.00 (please see postcodes below). For delivery to offshore islands, please contact hello@herdysleep.com. All standard size Herdysleep® mattresses are delivered to the room of your choice by a two-person delivery team (subject to COVID-19 restrictions).

Pillow delivery

Pillows will be sent via UPS and will be delivered to addresses in standard delivery areas within 3–5 working days of receiving the order. If the delivery address is located in an extended delivery zone, such as the Scottish Highlands, delivery may take 7 days from the date you place your order. A signature will be required upon delivery.

Mattresses delivery

We use one of the UK’s leading two-person home delivery specialist to deliver our goods. Two-person delivery of the Herdysleep® mattress to the room of your choice* is free within mainland England, Wales, and Lower Scotland. Our courier will contact you with available dates to choose a date that best suits you.** Saturday delivery is available at no extra charge.

  • Scottish Highlands Our two-man courier service covers mainland Scottish Highlands. Delivery is subject to availability and incurs a delivery charge of £85.00. Delivery may be delayed or unfulfilled due to vehicle availability or demand.
  • For delivery to offshore islands please contact either hello@herdysleep.com or 01539 739202 to get a price.
  • Postcodes included in the Scottish Highlands are:
    • IV
    • KW
    • AB
    • PH
    • PA
    • DD
    • KY
    • FK
    • PA

If you’re unsure or have any further questions, please get in touch with our customer services team on 01539 739202.
Our offices are open Mon–Fri, 9am–5.30pm, along with our live chat.

Your delivery timeline

  • Confirm your order: You will receive a text from our courier to book your order slot online.
  • 24 hours to go: You will receive an SMS confirmation with your delivery date, 3-hour time window and link to the delivery tracker.
  • Morning of delivery: A reminder SMS and email will be sent, reconfirming the timeslot and link to the delivery tracker.
  • One hour to go: The delivery team will call en route to introduce themselves, confirm the product being delivered and the 2 person delivery/mattress removal to/from the room of your choice (depending on the service selected).

*See our Terms & Conditions for further information
**Courier dates vary depending on area routes

Mattress removal service - £35.00

  • Add on service to take away your old mattress when your new one is delivered – just make sure to select this option at checkout
  • Mattresses are recycled and disposed of in an environmentally friendly manner
  • Monday-Saturday service***
  • 2 person removal
  • From the room of your choice**
  • Select the delivery/removal day most convenient to you
  • Saturday delivery/removal at no extra charge***

**If you select the mattress removal service and in the unlikely event decide your Herdysleep® mattress is not for you and return it to us, you’ll be refunded the full amount, minus a £35 removal and recycling charge. See our Terms & Conditions for further information.

***Saturday deliveries not available in all post codes, the couriers will notify you what delivery days are available for your post code.

Returns information

Herdysleep® mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice. In the unlikely event you don't get on with your mattress, we’ll collect your Herdysleep® mattress free of charge and refund you in full. If you purchased our mattress removal service at the time of ordering, the cost of this service will be deducted from your refund.

To arrange a return, simply call us on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com

See our Terms & Conditions for full details.

You are responsible for passing the mattress to our third party collection company.

Pillows can also be returned provided that the plastic hygiene bag has not been opened or damaged, and the product is unused. Should you decide that you are unhappy with the pillow, and would like to return it, please notify our customer service team on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com. You will need to arrange to have the pillow sent back to us via your preferred choice of courier. We recommend Royal Mail 2nd Class Signed For. Once the product has been received, you will be refunded in full.