We offer free delivery to mainland England, Wales, and Lower Scotland addresses. Deliveries to the Highlands of Scotland will cost £85.00 (please see postcodes below). For delivery to offshore islands, please contact hello@herdysleep.com. All standard size Herdysleep® mattresses are delivered to the room of your choice by a two-person delivery team (subject to COVID-19 restrictions).
Pillows will be sent via UPS and will be delivered to addresses in standard delivery areas within 3–5 working days of receiving the order. If the delivery address is located in an extended delivery zone, such as the Scottish Highlands, delivery may take 7 days from the date you place your order. A signature will be required upon delivery.
We use one of the UK’s leading two-person home delivery specialist to deliver our goods. Two-person delivery of the Herdysleep® mattress to the room of your choice* is free within mainland England, Wales, and Lower Scotland. Our courier will contact you with available dates to choose a date that best suits you.** Saturday delivery is available at no extra charge.
If you’re unsure or have any further questions, please get in touch with our customer services team on 01539 739202.
Our offices are open Mon–Fri, 9am–5.30pm, along with our live chat.
*See our Terms & Conditions for further information
**Courier dates vary depending on area routes
**If you select the mattress removal service and in the unlikely event decide your Herdysleep® mattress is not for you and return it to us, you’ll be refunded the full amount, minus a £35 removal and recycling charge. See our Terms & Conditions for further information.
***Saturday deliveries not available in all post codes, the couriers will notify you what delivery days are available for your post code.
Herdysleep® mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice. In the unlikely event you don't get on with your mattress, we’ll collect your Herdysleep® mattress free of charge and refund you in full. If you purchased our mattress removal service at the time of ordering, the cost of this service will be deducted from your refund.
To arrange a return, simply call us on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com
See our Terms & Conditions for full details.
You are responsible for passing the mattress to our third party collection company.
Pillows can also be returned provided that the plastic hygiene bag has not been opened or damaged, and the product is unused. Should you decide that you are unhappy with the pillow, and would like to return it, please notify our customer service team on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com. You will need to arrange to have the pillow sent back to us via your preferred choice of courier. We recommend Royal Mail 2nd Class Signed For. Once the product has been received, you will be refunded in full.