We deliver to mainland UK addresses only. All standard size Herdysleep® mattresses are delivered to the room of your choice by a two person delivery team.
Due to the latest government guidance on the Covid-19 outbreak our delivery partners Keen & Able have taken the decision to suspend mattress deliveries indefinitely.
We are still able to take your order for a new Herdysleep Mattress, we will contact you when delivery services are resumed.
Please note that for the foreseeable future, because of the increased risk of infection, we will be unable to offer the mattress removal service.
The delivery of Pillow and Mattress Protectors is currently unaffected by this change.
If you have any further questions, please get in touch with our customer services team on 0800 294 8666.
Our offices are open Mon-Fri, 9am- 5pm, along with our live chat.
*See our Terms & Conditions for further information
**Courier dates vary depending on area routes
*Please note, for the mattress removal service, on arrival the delivery team will provide a bag for you to put the mattress in. In many instances they will help you with this, however this is not guaranteed. We recommend putting the bag onto the mattress whilst it is still on your bed frame as you may find this easier.
**If you select the mattress removal service and in the unlikely event decide your Herdysleep® mattress is not for you and return it to us, you’ll be refunded the full amount, minus a £35 removal and recycling charge. See our Terms & Conditions for further information.
Herdysleep® mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice. In the unlikely event you’re not a fan, we’ll collect your Herdysleep® mattress free of charge and refund you in full. If you purchased our mattress removal service at the time of ordering, the cost of this service will be deducted from your refund.
To arrange a return, simply call us on 0800 294 8666 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com
See our Terms & Conditions for full details.
You are responsible for passing the mattress to our third party collection company.
Pillows and mattress protectors can also be returned provided that the plastic hygiene bag has not been opened or damaged, and the product is unused. Should you decide that you are unhappy with the pillow or mattress protector, and would like to return it, please notify our customer service team on 0800 294 8666 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com. You will need to arrange to have the pillow or mattress protector sent back to us via your preferred choice of courier. We recommend Royal Mail 2nd Class. Once the product has been received, you will be refunded in full.
The divan and headboard are not able to be returned if they have been removed from their original packaging.