delivery & returns

TWO PERSON COURIER SERVICE

We use one of the UK’s leading two person home delivery specialist to deliver our goods. Two person delivery of the herdysleep mattress to the room of your choice* is free within the UK (excluding our Extended Delivery Zone – see below table).Our courier will contact you with available dates to choose a date that best suits you.** Saturday delivery is available at no extra charge.

How it works:

Confirm your order: You will receive a text from our courier to book your order slot online.

24 hours to go: You will receive an SMS confirmation with your delivery date, time window and link to the delivery tracker.

Morning of delivery: A reminder SMS and email will be sent, reconfirming the timeslot and link to the delivery tracker.

One hour to go: The delivery team will call en route to introduce themselves, confirm the product being delivered and the 2 person delivery/mattress removal to/from the room of your choice (depending on the service selected).

PILLOW DELIVERY

Pillows will be sent via UPS and will be delivered to addresses in standard delivery areas within 24 hours of receiving the order, if placed before 12pm. If the delivery address is located in an extended delivery zone, such as the Scottish Highlands, delivery may take 7 days from the date you place your order.

*See our Terms & Conditions for further information
**Courier dates vary depending on area routes

Extended delivery zone

Our two man courier service cannot deliver to homes within the extended delivery zones, therefore UPS would be used as an alternate delivery method-where possible- and an additional charge would be incurred.
Furthermore, mattress disposal is NOT available to these extended delivery areas. It is important to note that some extended postcodes do not facilitate delivery at all.

Our two man courier service will not deliver to the following postcodes, they will be sent via UPS, however unfortunately mattress disposal is not available:

ZE-HS-KW (Offshore)-IM- JE- GY

Please see below for further details on the extended areas:

Scottish Highlands

Our 2 man courier service covers all Scottish Highlands. Delivery is subject to availability, and can be delayed or unfulfilled due to vehicle availability or demand.
Alternatively, delivery would then be conducted via UPS, where mattress disposal is not available.

If you’re unsure or have any further questions, please get in touch with our customer services team on 0800 294 8666.
Our offices are open Mon-Fri, 9am- 5pm, along with our live chat.

Mattress removal service: FREE when selected at checkout!

• Add on service to take away your old mattress when your new one is delivered – just make sure to select this option at checkout
• Mattresses are recycled and disposed of in an environmentally friendly manner
• Bag for old mattress provided*
• Monday-Saturday service
• 2 person removal
• From the room of your choice**
• Select the delivery/removal day most convenient to you
• Saturday delivery/removal at no extra charge

*Please note, for the mattress removal service, on arrival the delivery team will provide a bag for you to put the mattress in. In many instances they will help you with this, however this is not guaranteed. We recommend putting the bag onto the mattress whilst it is still on your bed frame as you may find this easier.

**If you select the mattress removal service and in the unlikely event decide your herdy®sleep mattress is not for you and return it to us, you’ll be refunded the full amount, minus a £30 removal and recycling charge. See our Terms & Conditions for further information.

Custom size mattress delivery: included in bespoke order price

• Custom sized mattresses are priced on application to include our standard delivery option
• Custom sized mattresses are made to order and can take up to 15 working days to manufacture and deliver
• Monday-Saturday delivery days
• 2 person delivery
• To the room of your choice*
• Select the delivery day most convenient to you
• Saturday delivery at no extra charge

*See our Terms & Conditions for further information

The courier will require a signature so someone will need to be at home to sign for the delivery, but will not ask to see any form of ID to confirm that the person accepting the delivery is you or a person authorised by you to accept delivery of the goods.

If something happens which is outside of our control, and affects the estimated date of delivery, our delivery partner or the herdy®sleep team will let you have a revised estimated date for delivery of the goods.

Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will let you know, cancel your order, and give you a refund.

We will make deliveries to any addresses outside of the UK on payment of a delivery charge. Please contact us for details of charges: hello@herdysleep.com

Returns Information

herdysleep mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice. In the unlikely event you’re not a fan, we’ll collect your herdysleep mattress free of charge and refund you in full.

To arrange a return, simply call us on 0800 294 8666 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com

Please note the free collection and return under our 100 Night Sleep Trial does not apply in respect of delivery within the extended delivery zones. Please refer to extended delivery zone section for further information. See our Terms & Conditions for full details.

You are responsible for passing the mattress to our third party collection company.

Pillows and mattress protectors can also be returned provided that the plastic hygiene bag has not been opened or damaged, and the product is unused. Should you decide that you are unhappy with the pillow or mattress protector, and would like to return it, please notify our customer service team on 0800 294 8666 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com. You will need to arrange to have the pillow or mattress protector sent back to us via your preferred choice of courier. We recommend Royal Mail 2^nd Class. Once the product has been received, you will be refunded in full.

The divan and headboard are not able to be returned if they have been removed from their original packaging.