Refund policy

Returns Information

Pillow Returns

Pillows can be returned providing they are completely unused, and in their original condition and packaging. You can return items within 30 days of purchase.

Should you decide that you are unhappy with the pillows and would like to return them, please notify our customer service team on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com.

Please note, you are responsible for the cost of returning your items.

You will need to arrange to have your return sent back to us via your preferred choice of courier. We recommend Royal Mail 2nd Class Signed For.

Once the items have been correctly received and checked, you will be refunded in full.

Duvets & Mattress Protector Returns

Mattress Protectors and Duvets can be returned providing they are completely unused, and in their original condition and packaging. You can return items within 30 days of purchase.

Should you decide that you are unhappy with the mattress protector or duvet and would like to return it, please notify our customer service team on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com

Please note, you are responsible for the cost of returning your items.

You will need to arrange to have your return sent back to us via your preferred choice of courier. We recommend Royal Mail 2nd Class Signed For.

Once the items have been correctly received and checked, you will be refunded in full.

Herdysleep Mattress & Pillowtop Mattress Returns

Herdysleep® mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice.

In the unlikely event you don't get on with your mattress, we’ll collect your Herdysleep® mattress free of charge and refund you in full.

If you purchased our mattress removal service at the time of ordering, the cost of this service will be deducted from your refund.

To arrange a return, simply call us on 01539 739202 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.com

See our Terms & Conditions for full details.

You are responsible for passing the mattress to our third party collection company.

* Excludes Herdysleep Sprung Mattress Topper and bespoke sized mattresses.