Delivery & Returns

See below for information about the delivery & returns options in your country.

All standard size herdy®sleep mattresses are delivered to your door in a box. The box measures 51cm x 51cm x 106cm, no matter which standard size mattress you choose.

What are the delivery options and how much do they cost?

We use the UK’s leading two person home delivery specialist to deliver our goods. Two person delivery of the herdy®sleep mattress to the room of your choice is free within the UK (excluding our Extended Delivery Zone - see below table). 

Our courier will contact you with available dates to choose a date that best suits you. 

How it works:

Confirm your order: You will receive a text from our courier to book your order slot online.

24 hours to go: SMS and email confirmation with your delivery date, time window and link to the delivery tracker.

Morning of delivery: reminder SMS and email, reconfirming the timeslot and link to the delivery tracker. Note - you will be able to reschedule the delivery after receiving the text message if the time allocated is not convenient.

1 hour to go: The delivery team will call en route to: introduce themselves, confirm the product being delivered and the 2 person delivery/mattress removal to/from the room of your choice (depending on the service selected).

Standard delivery: FREE!

  • Book a date with our courier that suits you*
  • Monday-Saturday delivery days
  • 2 person delivery
  • To the room of your choice**
  • Select the delivery day most convenient to you
  • Saturday delivery at no extra charge

*Courier dates vary depending on area routes

**See our Terms & Conditions for further information

Extended delivery zone: see below for charges

After you place your order, our courier company will be in touch with you on the number you provide at the checkout to confirm your exact delivery date. Please see the table below for further details.

Area

Postcodes

Delivery Service

Delivery Charge

Scottish Highlands

AB10-56
DD8-11
IV1-36, 63
PA21-40
PH18-40, HP49-50
KW1-14

Within 5 working days

£35

Northern Ireland

BT1-99

Within 5 working days

£35

Isle of Wight

PO30-41

Within 10 working days

£35

Scottish Offshore Islands

IV40-56 (Isle of Skye)
PA20 (Rothesay)
PA41-80 (Inner Hebrides)
PH41-44 (Muck/Rum)
HS1-99 (Outer Hebrides)
KA27-28 (Arran/Millport)
KW15-17 (Orkneys)
ZE1-99 (Shetlands)

Within 10 working days

£35

Isle of Man

IM1-99

Within 10 working days

£70

Channel Islands

JE1-99, GY1-99

Within 10 working days

£70

Isles of Scilly

TR21-25

Within 10 working days

£35

Eire

There are no postcodes in Eire

Within 10 working days

£50

 

Mattress removal service: FREE when selected at checkout!

  • Add on service to take away your old mattress when your new one is delivered – just make sure to select this option at checkout
  • Mattresses are recycled and disposed of in an environmentally friendly manner
  • Bag for old mattress provided*
  • Monday-Saturday service
  • 2 person removal
  • From the room of your choice**
  • Select the delivery/removal day most convenient to you
  • Saturday delivery/removal at no extra charge

*Please note, for the mattress removal service, on arrival the delivery team will provide a bag for you to put the mattress in. In many instances they will help you with this, however this is not guaranteed. We recommend putting the bag onto the mattress whilst it is still on your bed frame as you may find this easier.

**If you select the mattress removal service and in the unlikely event decide your herdy®sleep mattress is not for you and return it to us, you’ll be refunded the full amount, minus a £30 removal and recycling charge. See our Terms & Conditions for further information. 

Custom size mattress delivery: included in bespoke order price

  • Non-standard mattress sizes up to 200cm x 200cm can be ordered by ringing 0800 294 8666 Monday to Friday 9am to 5pm or email us: bespoke@herdysleep.com
  • Custom sized mattresses are priced on application to include our standard delivery option
  • Custom sized mattresses are made to order and can take up to 15 working days to manufacture and deliver
  • Monday-Saturday delivery days
  • 2 person delivery
  • To the room of your choice*
  • Select the delivery day most convenient to you
  • Saturday delivery at no extra charge

*See our Terms & Conditions for further information

The courier will require a signature so someone will need to be at home to sign for the delivery, but will not ask to see any form of ID to confirm that the person accepting the delivery is you or a person authorised by you to accept delivery of the goods.

If something happens which is outside of our control, and affects the estimated date of delivery, our delivery partner or the herdy®sleep team will let you have a revised estimated date for delivery of the goods.

Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will let you know, cancel your order, and give you a refund.

We will make deliveries to any addresses outside of the UK on payment of a delivery charge. Please contact us for details of charges: hello@herdysleep.com

Returns:

herdy®sleep mattresses come with a 100 night sleep trial, after all a mattress is a big investment and we want you to be 100% satisfied that you’ve made the right choice. In the unlikely event you’re not a fan, we’ll collect your herdy®sleep mattress free of charge and refund you in full.

To arrange a return, simply call us on 0800 102030 (Monday to Friday 9am to 5pm) or email us: hello@herdysleep.co.uk

Please note the free collection and return under our 100 Night Sleep Trial does not apply in respect of delivery outside the UK. See our Terms & Conditions for full details.

You are responsible for packaging and passing the mattress to our third party collection company.